FAQ.

Find answers to frequently asked questions about Zerocopy.

General

Zerocopy enables students to print their courses for free. All they have to do is register on zerocopy.be, upload their courses and go to one of the Zerocopy Print Locations or get their documents delivered at home. This free printing service is made possible through advertising in the courses and on our website.

It’s an easy process:

  1. Register: click on the registration button and make an account.
  2. Confirm: you have received a confirmation link in your inbox, click on it and you are good to go!
  3. Complete: complete 20 profile questions, so we can give you relevant ads
  4. Upload: You select the PDF’s you would like to print in your pc and click on start upload.
  5. Print your documents for free: Go to the nearest Zerocopy Printing Location or Order your Documents with the Zerocopy Delivery Service. At a location: Log in on the Zerocopy computer or printer touchscreen with your username and password. Select the documents you need and hit print!

Zerocopy printing is 100% free! The advertisers pay for your prints! How cool is that? 

Hehe, that would be great! There is actually a system of credits. 1 credit = 1 page. When you register on Zerocopy for the first time, you'll automatically receive 100 credits. You can so print 100 pages. If you need more credits, you can do several things such as inviting friends, filling in your profile, ... 

Today we have partnerships with copy shops all around Belgium. Log in or register on your Zerocopy account and find at the bottom of the page the map with all our printing partners. Or, you can order your courses and stay at home. In this case, we print your courses for you and we sent them by post to your chosen address. Great, isn't it? 

YES! We are looking for young graduates and students all year long. So if you feel you have a rebel heart willing to have a positive impact on society, check our jobs page. 

Account

Make sure that you activated your account through the mail sent to your email address. 

Check if you are using the right password. If you are not sure of your password, just click on "forgot password" to create a new one. 

If you still have problems after checking the points above, feel free to contact us on support@zerocopy.be

In order to print in a copy shop, you will need a password. So, if you created your account through Facebook we invite you to click on "forgot password" on the log in page. You'll receive a mail to set up your password. Easy peasy!

Uploading documents

If you can’t upload a certain PDF or the PDF does not convert to ‘Ready to print’ within 1 hour, you can download and install PDF24Creator on your PC to remake your PDF and upload it again. Just open PDF24 Creator on your PC, drag your PDF into PDF24 Creator and save it again with PDF24 Creator. That new PDF should upload just fine! It’s magic!

The upload limit of a single document is 20 MB. The total limit of documents uploaded to your account is 500 MB. If you already uploaded lots of documents, you might want to delete some of the ones you have already printed. This will make sure everything works faster and better. You can also reduce file size via online tools like this one and upload your compressed file.

Here are some solutions: 

  • Try to compress your PDF via a free online tool like this one and re-upload the compressed file
  • Split your PDF into smaller parts via an online tool like this one
  • If you make PDFs yourself, minimize the images and remove any unnecessary ones.

Documents are automatically deleted after 4 days. So, you can upload your documents till 4 days to print them in a copy shop. 

Credits system

At Zerocopy, being sustainable is very important. We want to make education more affordable the most ecological way possible. Therefor, we created the credit system:

  • 1 credit = 1 page 

Why? To make you think about what you print. Is it the right document? Does it contain all the necessary information? Will I study in it? 

There are multiple things that you can do to have credits: 

  • Complete all the information in your profile.
  • Invite friends with your personal referal link.
  • Check the banner on the top of Zerocopy platform and look for survey to fill in.
  • Be attentive on your campus! You might find promocodes for credits in a billboard or on a flyer.
  • Clieck on our partners banners on the top of Zerocopy platform.
  • Accept to receivemails from our partners and receive promocodes in the mails sent by our partners.

First, thanks for sharing Zerocopy with your friends! Then, check in "earn credits" box if the number of added friends rose.

If it didn’t, your friends have not used your personal link to register, or they didn’t confirm their account with the confirmation mail.

If the number did rise, but you still didn’t receive credits. Contact us on support@zerocopy.be with "Friends added, but no extra credits" in the subject line.

No worries! Your credits will automatically come back. It takes a few hours to check that the payment hasn't been completed. 

In the copy shops

Before going to the copy shop,

  • Make sure all your documents are uploaded and "ready to be printed". 
  • Make sure you have enough credits. 
  • Make sure to know your password. (! If you created your account with Facebook, you need to create a password by clicking on "forgot password" on the log in page.)

What you DON'T need: 

  • Your student card 
  • A USB key 
  • Your computer

When you enter the copy shop, ask for the Zerocopy computer or tell the staff you came to print with Zerocopy. You will have access to a computer with a Zerocopy page opened. Log in and select the documents you want to print. Don't forget to upload all the documents you need in advance! Then click on print, take your printed courses and walk out without paying anything!  

If you uploaded your documents more than 4 days ago, they may have been deleted automatically.  If you uploaded them less than 4 days ago, they probably never uploaded. You will need to re-upload them. Before going to the printing point, check if your documents are ready to be printed by clicking on "my documents".  

Delivery

The cost of the delivery is 1,50 euros. During the study period though, we try to make it free as well. Tip: Always check if the delivery is free, you never know. 

If your address is not accepted by our system:

  • Try in another language ( French, Dutch or English). 

 

Have you checked your spam? 

In either case, don't worry. If you saw the confirmation message on Zerocopy platform the order has been placed and you'll receive your printed documents. 

I you want to be sure, click on your user name, account, then deliveries. If it's there, all is fine. If not, order again. 

Once an order is launched, the printer strats printing and the deilvery con't be canceled. 

The courses take between 5 and 7 working days to arrive.

If you ordered your courses less than 7 days ago, your courses are on their way!

If you ordered your courses 7 days ago, we have an agreement with Bpost to deliver the courses within the 7 working days but sometimes they don't make it. Be a bit more patient.

If you ordered your courses more than 14 days ago, that's not cool! Feel free to contact us on this address deliveries@zerocopy.be 

Zerocopy

Kantersteen 10
1000 Brussels